commuting to school/work (missing 44 bus this morning)

I'm was back to work this Monday 10th.
Motorbiked to work Mon/Tue. Worked from home Wed.
Cycled today.

We were in plenty of time for the bus this morning (yesterday we were a bit slow and I shouted at kids in house :( sorry guys :( and then ran to get bus. Kate in bike seat. Daire running. Saw it pass by! Gave up, but ran more and it was stuck in traffic. chased after it and nice bus driver opened doors and left kids on. Whew! Back to bring Maeve to creche on my bike.)
Anyway, _this_ morning the usual 44 didn't come! arg!
At 8:30 I took Maeve to creche and kids were still waiting when I came back.
Got the later bus.
Traffic had cleared up our place but I beat the bus down :-P :)
(traffic was bad on Sandyford road).  I said hello to lollipop lady. She said there was no
44 bus that morning, she was there since 8:00 I think.
 Kids got to school just after 9:00.

So:

From - Thu Sep 13 11:15:11 2007
Date: Thu, 13 Sep 2007 11:11:29 +0100
To:  info@dublinbus.ie
Subject: 44 bus didn't come? (8:10ish at Kilgobbin Road 13/9/2007 direction
 from Enniskerry->City Centre)

Hello,

Your customer service charter on web says this email address may be used to contact your
Customer Comment Desk.

Is there any way to find out what might have happened a particular bus this morning?
The Enniskerry->City Centre 44 bus didn't come at 8:10ish at Kilgobbin Road 13/9/2007.
Everyone that usually gets that bus had to wait for the next one so we're pretty sure it
didn't come early (unless it was much MUCH earlier than usual?)
Is there any provision for replacing a bus if something happens it?

Kids are using the bus to go to school so we are concerned about the reliability of the service.
It is annoying but okay if the weather is fine and if it doesn't happen often.
But it is not a pleasant wait for the next bus in winter-time.

Also that bus is very full in the mornings with schoolkids from before Kilgobbin to Balally
so it would possibly make sense if there was an additional bus during school term?

Okay, well thank-you for reading.
I hope the comment on the possible extra capacity for school runs on that route can be passed on?
I would really appreciate it if you can find out what happened the missing bus and send me a reply 
as well.

Sincerely,

James.

No reply yet and it's end of day. So Hmmm. We shall see.